Comment 路 Sun, November 27, 2022 路 ND Owner
My first order and have a problem with shipping 馃槗
Original post in this thread
ronniebin 路 4 points
Hi
I made my first ever nootropics order and decided to go with ND but I the didn't received my package yet.
its been a month and half since i placed my order and i start to get worried since i spent a good amount of money on these nootropics when I'm struggling financially and was really excited to finally try this stuff.
I already talked to the post office and the customs department at my country (Israel) and both told me that the package has NOT arrived to my country, and I should solve this issue with the sender. However, when I track the package its says that it arrived to Tel Aviv's airport a month ago and since then there's no update.
I dont know what to do so I'm reaching out to ND's costumer service hoping they can fix this issue for me.
Please I'm really looking forward to start my nootropics journey with you and don't want to cancel my order, i just want to receive my package.
My order number is: #1538438
Thank you 馃檹
What they were answering
ronniebin 路 2 points
It's strange because on Israel's official post office website (https://israelpost.co.il/en/itemtrace) the package is indeed marked as not yet arrived to Israel as they told me but when I track my package on an international tracking website such as USPS tracking it says it arrived to Tel Aviv, I never had this situation before.
And omg i never knew that the post services are lying that's seriously fuxked up!
thank you so much for taking care of this issue for me i really appreciate it 馃檹
u/MisterYouAreSoDumb 路 ND Owner
Maybe they threw it out the plane on the way! LOL. My team should have sent an email out to you saying we have contacted our rep at the carrier to see what the deal is. We'll get you taken care of!