Comment · Fri, August 5, 2022 · ND Owner
WTH is the reason I need to show a copy of a utility bill to place an order on your site?
Original post in this thread
here_for_the_boos · 15 points
/u/MisterYouAreSoDumb I tried placing my first order on your website yesterday and everything seemed ok. I got a confirmation email that it was a success and everything so i didn't think about it again. I checked my email right before bed and saw I had an email that verification was needed, whatever, no big deal it's not the first time. Then I read the email I got. I'm supposed to send a picture of my ID, my credit card (oh I just need to block out some of the numbers cause that makes it safer!), and a copy of a utility bill?! WTF I'm not trying to get a loan for a car here! I get that you're trying to protect yourself from fraud, but asking a customer to send all of that seems fishy, and that you say it's going to some third party not even you guys, I would have felt better if it was going to you guys, but I'm supposed to do all of this and then inform your customer service that it was done so they can go check? First of all who the hell is this third party I'm supposed to send all my info too, and second according to the email I had an hour to do this or my order would be canceled. What a shitty payment processor you have. The ShopPay service will text you to verify you plac…
What they were answering
here_for_the_boos · 14 points
I never considered that you'd have problems getting a processor because you're a nootropics company. That's crazy, but yeah I know the US has lots of issues with this stuff, and I'm glad you didn't have to shut down. My gf had to order sunblock from japan cause everything FDA approved made her skin break out, and they have newer technology there. Not that the FDA is completely worthless, just mostly it seems. Anyway, I'm glad the answer was "dude, this is the best we can do, we tried!" Hopefully the next person that has this issue sees this explanation, and will understand. I tried searching to see if anyone else had this happen first before I posted.
Thanks, I'll PM you the order number, and wait for you to say to resubmit the order.
u/MisterYouAreSoDumb · ND Owner
Yeah, I never would have know all this if I didn't start this company. The card processing industry is shady as fuck. There are so many middle men, too! People lying to companies and promising them things they can't deliver on, then handing it off to other companies to get approved. However, those middle men still get their commissions every month for doing literally nothing! It's nuts. You know how many people have come out of the woodwork over the years saying they can totally get us better processing? Hundreds! Every time I make a post about troubles we are going through, someone pops up to say they can totally get us better processing. I have humored some of them over the years, and they never actually can. There is a whole industry of middle men in the processing industry that just trick businesses in to using them to get their processing, and they just hand it off to another company and get a commission in perpetuity. Just bonkers. This is money coming out of everyone's pocket simply because the entrenched interests control the card processing industry completely, and don't want to change the system that they are profiting off of for no work.
My team informed me they didn't actually cancel your order, so there is no need to resubmit. I will just have them process it and ship it out.