Comment · Fri, October 8, 2021 · ND Owner
When did the free 2-3 day shipping switch to USPS from FedEx?
Original post in this thread
Obtuse_Inquisitive · 7 points
An order I placed yesterday with the over $50 free shipping option selected is being shipped using USPS. I ordered some replacement noots because I will be out in a couple of days, so I was expecting to get what I ordered by Saturday with the free 2-3 day shipping.
edit: ~~so now apparently domestic orders from $50-$79.99 are going via USPS. Orders $80 and more are shipping via FedEx 2 day. It would have been real nice of ND to have any sort of notification on the website of this change, even during check out. Had I known I would have acted accordingly and either ordered a week early (because that is likely how long USPS will take to get it to me, as they are still awaiting the items that I ordered yesterday) or chosen a different shipping option. Terrible way to handle this change. And now I will be out of what I need to help me sleep and have to wait a ~week. I feel incredibly misled when the site still clearly says free 2-3 day shipping on orders over $50.~~
edit2: I was wrong on the USPS shipping being slow. The package is out for delivery. USPS didnt update the status. I regret doubting ND. Major apologies!
What they were answering
Nigglesscripts · 2 points
It didn’t change a couple days ago. It changed at the very least two weeks ago,
It went from amazing two/three day (sometimes overnight) Fed Ex complete with tracking to who knows when your package is arriving ...USPS tossed on my front door service. That was with a $200. order.
Which...at the end of the day no big deal. Just let your repeat customers know it isn’t going to be the way it used to be. Especially when they think they are getting “free Fed-Ex shipping” on orders over a certain amount.
u/MisterYouAreSoDumb · ND Owner
FedEx rates increased on Monday. USPS increased their rates on Sunday. However, USPS rates didn't go up as much as FedEx. The change in shipping for orders in the $50-$80 range started with packages going out Monday. No orders that are $200 are going USPS unless someone manually selected that option. It's only for orders $50-$80 in value. Anything over $80 is still going the exact same FedEx it has been. We just can't make the numbers work anymore at the $50 range, but I didn't want to just not offer free shipping at $50. This is why we decided to try a tiered system. If you still want free FedEx 2 day, just make sure your order is over $80.
What's your order number? I can look it up in the system.