Comment · Tue, July 28, 2020 · ND Owner
Disappointing Nootropics Depot Integrity has really slipped
Original post in this thread
LaLaIsLoved · 0 points
I've been a customer with Nootropics Depot since 2016 and in the last year, their Customer Service has really deteriorated. My most recent order, which was supposed to arrive last Friday did not arrive and went from a U.S.P.S. Arriving Late status to NO STATUS at all in the USPS tracking system - as though the package no longer exists. I have sent Nootropics Depot 3 emails requesting assistance - asking if they've ever seen a package go into a dormant status, as though it does not exist. Sadly, Nootropics Depot has refused to reply to my request for help. I place no blame on Nootropics Depot for the behavior of the USPS, but I DO think it's a mark of shadiness when a company refuses to reply to a paying customer. And ND's delay in responding is not because of COVID. They DID manage to quickly reply to my email last week with product questions, (which means potential money in their pocket), but they will NOT reply to a question about a missing package. It feels like now that they already have our money, they figure "What's the point in taking time to help this person? We already have their $$$." Very sad...
What they were answering
psychopythonmetrist · 13 points
3 emails in 22 hours? Good lord.
I just want to add a big thanks to you and your team. You all provide the best content, products, and I've never had an issue with shipping.
u/MisterYouAreSoDumb · ND Owner
I got all worried that I was going to have to fire someone, and that we had been ignoring people for significant amounts of time! LOL. We do try to get to everyone same day, but sometimes we get swamped. Mondays are always the busiest days, due to the backlog from Sunday.
It's our pleasure! I am glad our efforts are appreciated!