Comment · Tue, July 28, 2020 · ND Owner
Disappointing Nootropics Depot Integrity has really slipped
Original post in this thread
LaLaIsLoved · 0 points
I've been a customer with Nootropics Depot since 2016 and in the last year, their Customer Service has really deteriorated. My most recent order, which was supposed to arrive last Friday did not arrive and went from a U.S.P.S. Arriving Late status to NO STATUS at all in the USPS tracking system - as though the package no longer exists. I have sent Nootropics Depot 3 emails requesting assistance - asking if they've ever seen a package go into a dormant status, as though it does not exist. Sadly, Nootropics Depot has refused to reply to my request for help. I place no blame on Nootropics Depot for the behavior of the USPS, but I DO think it's a mark of shadiness when a company refuses to reply to a paying customer. And ND's delay in responding is not because of COVID. They DID manage to quickly reply to my email last week with product questions, (which means potential money in their pocket), but they will NOT reply to a question about a missing package. It feels like now that they already have our money, they figure "What's the point in taking time to help this person? We already have their $$$." Very sad...
What they were answering
Direct reply to the original post — see the thread post above.
u/MisterYouAreSoDumb · ND Owner
First off, what's your order number? I can't look anything up without some details. I searched for "dormant" "NO STATUS" and a few other keywords you are using, but I did not see any emails not responded to. My customer support team ALWAYS responds to customers and takes care of them. That's why we have the stellar reputation we have. I will have to know some details before I can look into things, though. We do not ignore customers, and I don't like the accusation that we respond to things that make us money and ignore things that cost us money. That's frankly insulting to the effort we put into taking care of everyone, as I will do here as well. I just need information on your order.