Comment · Tue, July 28, 2020 · ND Owner
Disappointing Nootropics Depot Integrity has really slipped
Original post in this thread
LaLaIsLoved · 0 points
I've been a customer with Nootropics Depot since 2016 and in the last year, their Customer Service has really deteriorated. My most recent order, which was supposed to arrive last Friday did not arrive and went from a U.S.P.S. Arriving Late status to NO STATUS at all in the USPS tracking system - as though the package no longer exists. I have sent Nootropics Depot 3 emails requesting assistance - asking if they've ever seen a package go into a dormant status, as though it does not exist. Sadly, Nootropics Depot has refused to reply to my request for help. I place no blame on Nootropics Depot for the behavior of the USPS, but I DO think it's a mark of shadiness when a company refuses to reply to a paying customer. And ND's delay in responding is not because of COVID. They DID manage to quickly reply to my email last week with product questions, (which means potential money in their pocket), but they will NOT reply to a question about a missing package. It feels like now that they already have our money, they figure "What's the point in taking time to help this person? We already have their $$$." Very sad...
What they were answering
LaLaIsLoved · -10 points
I appreciate your response and would like to take a moment to clarify to the community that Nootropics Depot has been absolutely STELLAR in the past. In fact, I have referred many people to Nootropics Depot. That's why in this instance, with 3 unanswered emails requesting help. I was quite surprised and saddened and wanted to reach out for a solution. I realize it's upsetting and perhaps my tone was harsh, so I apologize for that. But please understand, if you can put yourself in the place of a customer, that when we have no other way to contact a company but via email, it becomes a feeling of helplessness when we do not get a reply after 3 attempts. I have so much faith in ND's products that the reason I'm trying to get to the answer is because I'm thinking this dormant status on USPS tracking may mean the pkg was damaged in transit. I'm just guessing, but I can't think of another reason and if that's the case, I want to quickly RE-ORDER the items using a different shipping method. Here is my order number. I also PM'd a request last night via Reddit but I may not have done that correctly. It's # 934766. Thank you so much for taking the time to address this.
u/MisterYouAreSoDumb · ND Owner
You started emailing us yesterday afternoon... My customer support already put a note on the ticket that they were contacting USPS to see what the deal is. You made it sound like you have been emailing us for weeks without us responding... It hasn't even been 24 hours yet!
To start, you need to give companies some time to research issues and respond to you. It is absolutely ridiculous for you to come here and make accusations that we are ignoring you when it has not even been a whole day since you first emailed. To then call our integrity into question, call us shady, and make wild accusations about us only responding to messages that make us money is just absolutely ridiculous. You've ordered from us 4 times, and this is not even the first time you have written us about a USPS issue. USPS is a mess right now. I am sorry for that. I wish it was different, and I wish people in our government were not trying to destroy the USPS so that private carriers can take over. I wish there was more that I could do. It sucks having to watch it, but we have to ensure customers get packages quickly. This is why we shifted everything to FedEx. We still have USPS as an option people can choose, but 90% of our domestic packages are going out FedEx now. Sadly, your order would have gotten to you days ago had you chosen FedEx instead of USPS. I really don't want to remove USPS as an option, but I might be forced to at this rate.
The tracking status of your order shows:
In Transit, Arriving Late- Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility.
So your package is still on the way. It's not lost. It is just delayed.
I really don't understand interactions like this. Like I really don't. We are now shady and have no integrity because we took 22 hours to respond to an email?