Comment · Wed, July 22, 2020 · ND Owner
My order did not arrive
Original post in this thread
thuggerone · 0 points
I ordered something for $ 90 on March 1st and I still haven't received my order.
Tracking link was this one https://track.aftership.com/trackings?tracking-numbers=GM555342478000391172&courier=dhl-global-mail
I paid for the order from the beginning and it was written to me that my package was somewhere in Germany, far from the destination.
I wrote an email to the contact email and received no response. What can I do ?
What they were answering
Direct reply to the original post — see the thread post above.
u/MisterYouAreSoDumb · ND Owner
You emailed us on June 6th at 2:32pm local time, which was a Saturday. Our support team replied to you that Monday June 8th at 12:31pm. You did not open that email until July 1st @2:42am. We can see when customers open our emails. Why are you telling people we never responded to you? I get that you are frustrated by the order not getting there, but lying about us not responding is not cool. You sent a second email at 4:54 this morning, which we have not responded to yet, since it is still the morning.
Your order was sent back to us with a status of "UNDELIVERABLE/UNCLAIMED" which can mean either the address was not right, or they tried to contact you for customs clearance and could not get a hold of you. So they sent it back to us. We can reship your order, but we need to fix whatever the issue is that caused it to not deliver. If the address is correct, then it has to be that they could not get a hold of you for customs clearance. My support team can process and reship, but we need you to confirm all the details, like address and phone number, so that the second shipment doesn't have the same issue.