Comment · Mon, August 26, 2019 · Natrium Health & Nootropics Depot
Just ordered off of nootropics depot and it declined my card, but still see transaction paid in bank?
What they were answering
Direct reply to the original post in this thread.
u/MisterYouAreSoDumb · Natrium Health & Nootropics Depot
Banks hold funds on any card attempt, regardless if it is denied or not. This is because credit card transactions are done using an "authorize and capture" strategy. This means when you actually check out, your card is not being charged. It is only being authorized. All the charges for a day get batched together and completed at a specified batch time. This is usually 5pm local bank time. That's when the card is actually charged. Only the ones that were successfully authorized get charged at that time. The ones that were declined do not. However, banks are shady as shit, and very risk-averse. So many banks actually continue to hold those funds in limbo for a few days. If you call them they will attempt to place the blame on the vendors. However, that is laughable, as we have no control over their banking systems. We are just a lowly vendor getting raked over the coals by VISA/Mastercard and the banks. They have all the control and make all the rules. It's the banks putting the funds on a hold to protect themselves from loss. They eventually release it. Some banks do it immediately. Some take forever. If your bank takes forever, get a new one. As a consumer you have so many good choices for banks. That's thanks to our consumer banking protection laws in the US. There are no business banking protection laws, though. So we get screwed. Don't let us both get screwed. Only use a good bank for your consumer banking.
My support team can look up the denial reason in our systems if you email them, though. Often times it is due to an address mismatch or wrong CSC/CVV. Sometimes it is your bank not recognizing the transaction and denying it, but that is rare for us these days.