Comment · Tue, March 28, 2017
ND, What happened, down time?
Original post in this thread
dannyfunez · 0 points
I don't know what is going on with ND, I thought they were an amazing vendor for nootropics(that was reddit said). They are fast, good quality and have a great customer service. Sadly that has not been my experience with them.
1) placed my order on the 22nd(I had problem clicking on the wrong place and I could not submit my payment)
2) I submitted my payment on 23rd (which was pretty fast)
3) 24th Money was out from my account.
4) 25th, 26th, and 27th nothing on my order.
5) 27th Sent a message asking about my order(no respond)
5) 28th or 27th my order was cancelled and I don't know why.
Please I'm a bit desperate at this point.
What they were answering
Direct reply to the original post — see the thread post above.
u/MisterYouAreSoDumb
You never responded to us that you paid. My support rep Markayla sent you a manual link to pay by Echeck, and told you to let us know when you sent the payment. You never responded to that email. My team is instructed to cancel all unpaid orders after 48 hours, so our inventory system does not get too out of whack. If you had used the Echeck payment form on the site, then the order would automatically update. However, when you manually send us an Echeck, we have to manually look it up. So without a notification that you sent anything, my team would not have known to set your order to ship out.
Sorry for the confusion. We get hundreds of people who make an order, then never pay the invoice. So we have a system in place to automatically cancel open orders after 48 hours. This is because open orders take those products out of inventory. So if we don't cancel the ones that are not paid, we run out of stock on a lot of things we actually still have on the shelf.
I just had my team set your order to ship out. They should also be emailing you as well.