Comment · Sat, May 14, 2016

Ceretropic order still requires payment? But I was charged already.

Original post in this thread

brandon631988 · 1 points

Did anyone else get charged for a Ceretropic order from their offshore card processor yet still have a payment pending error? My debit card was charged by the Chinese bank. Frankly, I am a little pissed off.

What they were answering

Direct reply to the original post — see the thread post above.

u/MisterYouAreSoDumb

We have to manually approve payments, which is why it stays in "Awaiting Payment" for a little while. My team usually takes a couple hours to go through the payments, and manually set the orders to ship out. Also, we don't work on Sundays. So there is an extra delay there. We get to them all, though.

If you ever have an issue, just email [email protected], and one of my team will help you out.

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