Comment · Sat, April 9, 2016

Package held by customs because of invoice

Original post in this thread

HuNihao · 1 points

I've ordered to Poland products that are 100% fine to import. Now my package is held by customs for 3 days and counting, UPS contacted me to say thay package is revised and invoice states 7 products under same position while there are 6 different products in package. Now I hope they won't check Sigma Aldrich for prices. I used to order with shippment by regular air mail and it have never been revised and to be honest it's faster.
I suggest improving invoice generation to save me some trobule next time. And this package is damn $330 (inc. shippment) :(

What they were answering

Direct reply to the original post — see the thread post above.

u/MisterYouAreSoDumb

Have you written [email protected]? UPS makes things up all the time. Our customs forms and invoices are automatically generated based on the products you buy, and electronically sent to UPS. We would never have extra items listed on the customs form.

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