Comment · Fri, May 23, 2025 · ND Owner

Expired date Nootropics Depot

Original post in this thread

Creepy-Beautiful-371 · 12 points

Just got a bottle of Sibelius Sage and realized the best-by date has already passed. Reached out to customer service, and they said it was 'retested'—but offered no proof, no documents, nothing. Refused to send a replacement. Pretty frustrating to pay full price for an expired product with zero transparency.

What they were answering

onetruealt · 3 points

Okay. A mistake is understandable. But the resolution should be replacement, not providing retesting data IMO.

u/MisterYouAreSoDumb · ND Owner

For sure, which is what my customer support team should have done, or explained we have no other batches to replace with, and offer a refund. I am speaking to my customer support manager about it right now. For this product specifically, we will likely just discontinue it. I'll pull the bottles and keep them for myself, and we just won't sell it anymore.

Other MYASD lines in this thread

Comment · Fri, May 23, 2025 · 8 pts
No, he is saying we have a shelf life stability testing program to assess the actual stability of each product, and update our best by estimates based on this data. In our stability testing program, we don't just test fo

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