Comment · Fri, October 18, 2024 · ND Owner
petition for ND to change the filler 'maltodextrin' to something else
Original post in this thread
FrogFister · 20 points
we all know maltodextrin is used as a filler, bulking agent, and stabilizer in supplements. i get why it's there, but it’s got a high glycemic index,,, a problem for anyone on keto, insulin problems or people like some relatives of mine who have diabetes. there are better, low-impact alternatives out there that ND could use without compromising the quality or integrity of the product. let's push ND to keep its reputation for clean, high-standard supplements. maltodextrin doesn’t belong in a premium product line
What they were answering
FrogFister · 10 points
My respect for you and ND has increased tenfold. Thank you for taking the time to clarify this; I had no idea about so many aspects. People don't know what they don't know... Like many others, I spoke from that limited perspective. Now, I see there’s so much more to the story, far beyond what I expected.
Honestly, what I’m reading in your comment could be a mini-documentary in itself, or at least an article or even a podcast episode... as someone else suggested. I’ve never seen a company disclose and explain this much in such detail so rly thank you!
u/MisterYouAreSoDumb · ND Owner
It's my pleasure! I've always tried to be as honest and open as I can here on Reddit, but I do realize that only reaches a small number of people. It's really hard to explain everything in detail for customers, in a way that they will actually be interested in and understand, and then actually get that in front of them. Redditors are also somewhat unique. People on here are more curious and interested in the details. The average consumer is not. This is why most brands just lie and leave things off. It's easier for them to mislead than to try to educate people. Then the really frustrating thing is these other brands watch what we do, and just make their lies sound better over time. Multiple competitors of ours have taken my statements about lab testing and quality control, and then started repeating them. "Leaders in lab testing!" from a brand I know for a fact does ZERO lab testing. Then other brands call themselves things like Transparent Labs, but will refuse to share lab testing data with you when you ask... Your name is TRANSPARENT LABS... yet you are not going to be transparent about your lab testing?!? Then brands like Toniq put shit on their Amazon store and site that says: "Product Transparency Taken To A New Level" without doing ANYTHING to be transparent, and them failing our lab testing almost every single time we test one of their products. They are all just lying and using it as a buzzword. This whole industry is just full of lies and deceit. I get so upset about it. This is why we did our whole site redesign to show people what real transparency is.
That's going to be a big focus of ours going forward. These are products you are putting into your body. Consumers have a right to know what is in them, who made them, where they were made, how they were made, how they were tested, what lab did the testing, and what certifications these entities have that were responsible for the product. Most people just don't know they can ask that. However, once people here they have a right to know these things, and they see us giving all this information without even having to ask, hopefully that starts to shift sentiment. What do you think about the new site? Is it conveying things appropriately?
https://nootropicsdepot.com/tongkat-ali-extract-tablets-10-eurycomanone/
You can see we have a lot more info on the product pages. If you scroll down, you can get all the COAs based on lot numbers, and underneath that we put up the cGMP certification and FDA registration of the manufacturing facility that made the product, and the ISO accreditation certificate of the analytical lab that analyzed it. We also have a page where you can see all the 3rd party ISO labs we use, and their ISO accreditation certificates as well.
https://nootropicsdepot.com/meet-our-third-party-labs
We have a landing page talking about transparency as well.
https://nootropicsdepot.com/trust-through-transparency
We are also going to be having research snapshots for products, to help consumers understand the current state of the science on products. We have Tongkat's up right now.
https://nootropicsdepot.com/tongkat-ali-research-snapshot
Let me know if you have any other suggestions on ways to improve our messaging, or more effective strategies of getting this transparency idea in front of new consumers. I really do think that once people experience real transparency, it's going to become glaringly obvious how full of shit most brands are in this industry. Just ask any other brands for the FDA registration and cGMP certificate of the manufacturer they use. Hell, even ask for the name of the manufacturer. Then ask them which lab tested their products, and to see the lab reports and ISO accreditation certificate of that lab. I think you will be very surprised at the responses you get.