Comment · Fri, August 23, 2024 · ND Owner
Anyone else noticing microplastic shards falling into their Creatine from the blue container?
Original post in this thread
_nojacketrequired · 15 points
I have a 500g tub of ND's Creatine, every time I open the container blue microplastic shards fall into the powder. Is anyone else noticing this? I'm super worried now about using the creatine.
What they were answering
srubek · 5 points
I feel like ND is a shell of what it once represented, now, for reasons of
- quality control, like this
- lack of community engagement, on posts involving serious matters like this
- lack of any replies to any messages or comments (all of which have been 100% legitimate, relevant, and fully worth a simple reply, like /u/misteryouaresodumb once did)
- lack of any sort of dedicated understanding, empathy, or attention devoted to customer concerns, from things a broad and serious as the outcry from customers who are frankly very disapppinted that ND abandoned powders, resulting in all purchases now not only costing considerably more for the consumer (esp for products like Rephyll), but also enforcing arbitrary dosages standardized and generalized to everyone — like premade stacks — something that /u/misteryouaresodumb once stood for, alongside the target community they serve — that being, the users of /r/nootropics, /r/nootropicsdepot, *all of whom stand against predetermined, arbitrated, standardized dosage amounts across the board, and all of whom advocate for individual dose variation and always starting low, and ultimately being able to customize the dosage (ntm, have it be fiscally sustainable).
This company is a hollowed out shell of the masterpiece it once was.
u/MisterYouAreSoDumb · ND Owner
I'm sorry if I am not at your beck and call 24/7 on Reddit anymore, Srubek... I am working 10-12 hour days right now on a bunch of projects, and I have a one year old son that I have to make time for, so I simply don't have time to sit on Reddit all day. I literally have over 3,600 unread Reddit messages. I just don't have time to even begin to read them anymore. I wish I did, but I just don't right now. Yeah, that sucks. However, the sheer time I dedicated to Reddit over the years is just not something that is sustainable forever. I've helped so many people with all sorts of things on Reddit for over a decade; including you, Srubek. I did it to be nice, and I never asked anything of anyone for it. Some of those people that I helped have even now gone down the rabbit hole of conspiracy, and constantly attack me for made up shit. People's true colors eventually shine through, I guess. I will address your concerns, though.
* Quality control
This is a molding defect in a small number of 46oz jars that was not noticeable, unless you sit there and screw the lid on and off again repeatedly. This might surprise you, but my QA/QC team doesn't sit and screw lids on and off again as part of their process. Now that we know this is a possible defect, they will be on the lookout for it on future runs. However, new issues like this that have never come up before are not something you can completely build processes around to catch ahead of time. We have so many checks and sign-offs in our QA/QC process now, it is insane. Those processes were developed and expanded upon because of new issues like this. We've sold products in these 46oz jars for almost ten years now. This is the first time a molding issue has arisen on them. With our new understanding of the situation, a new QA/QC process will be built for it.
* lack of community engagement, on posts involving serious matters like this
As I said before, I don't have time to even be on Reddit right now. I'm not willfully ignoring people. I just simply am not on Reddit. We are in the middle of a complete site redesign that is taking a lot more time and effort than initially planned. We started in January, and are eight months in now. The end result is going to be one of, if not the best, supplement sites on the internet. However, the process to get there is not just taking up shitloads of my time, but the time of my entire team. Once we are past that project, we are all going to have a lot more breathing room to handle other things. Till then, we are in the thick of it.
* Powders