Comment · Wed, July 5, 2023 · ND Owner
Questions about Nootropics Depot
Original post in this thread
FBI_Open_Up_Now · 0 points
u/MisterYouAreSoDumb,
I have some questions and would like some clarification for some things. I have been using your products for almost a year and think they’ve been working great, but I’ve noticed something about ND. When I talk about amongst the supplement community, people tend to be very dismissive about your company. Personally, I see how active you are in this sub and I truly believe you have a quality product, but some points are valid and I would like to ask for some clarification.
One point is that you put fillers or unnecessary ingredients in your product. I take infin-b, and when I checked the label I noticed you put wood pulp, stearic acid, and quartz (silicone dioxide). Have you looked to alternatives or just removing them outright?
Lab testing. I think it’s great you have invested so much in a lab and I don’t think you need to be third party certified, but can you make it easy to get your lab cert. while I was doing some research I saw that a lot of states have required that their lab tests for marijuana be easily accessible. Apparently they put QR codes on packaging. Have you thought about that?
Other things like ethics and deceptive selling practices I don’t…
What they were answering
Direct reply to the original post — see the thread post above.
u/MisterYouAreSoDumb · ND Owner
Who in the supplement community is saying these things? Any company saying they don't have any fillers or excipient in any of their capsule or tablet products are liars. Straight up. You can't properly fill capsules accurately without them in many cases. You certainly can't make tablets without binders. Most brands just lie and leave them off the label. It's easy to do. Who's going to call them out on it? We've tested it ourselves. We see brands on Amazon all the time saying no fillers or excipients, then we actually test them in the lab and they have them just like everything else. Then you have some people using alternatives like NuMag, which uses rice hulls/bran. What's in rice hulls? MAGNESIUM, STEARIC ACID, AND SILICA! It contains the same things, but because it is from rice hulls, you only have to put that on the label. It still contains the exact same stuff to allow the powders to flow over the encapsulation equipment. Yet people say: "Ohh, this is better because it is just natural organic rice hulls." not knowing it contains the same shit. We also use MCC because it is the most inert and consistent filler. I see brands all the time saying they don't use fillers in their capsules. Then we buy them and they have 00 capsules for a product that claims to be 300mg, and each capsule is filled to 650mg... So if you don't use fillers, what else is FILLING THE CAPSULES?!? They do use fillers, and they just leave it off the label and lie to consumers. We list everything in there and get flak for it. We even do it for patented products that others don't. Look at our Primavie. That's a patented product from Natreon, and it uses maltodextrin and silicon dioxide in the spray drying process. Every Primavie on the market should at least be listing maltodextrin and silicon dioxide, but they don't... They just lie to appease consumers.
So other brands just lie and leave them off the label. We list everything, and are open and honest about what goes into making products, and we get shit on... We don't put anything unnecessary in our products. Why would we do that? Just add shit for fun? It makes no sense. If things are added, they are necessary. This idea that we just add random shit to products for no reason is spread by the same people adding the same things to their products, but just lying to everyone about it. It's legitimately insane. These brands don't even make their own products. They use contract manufacturers to do it, and just hope they are doing it right. Spoiler alert, they are not. Then these brands don't do any lab testing, and just take the contract manufacturers' word for it. I am sure some of them are being told by those shady manufacturers they are not using fillers or excipients. They are being lied to. We have our own production facility, and I can watch my team formulate and run said machines. I see what actually goes into making the products with my own eyes. I tell them to not use anything extra if they don't need to, because I know this narrative online. The issue is that it is necessary for the vast majority of powders being put into capsules or tablets. It's just how the manufacturing process works.
What do you mean third party certified? Our lab is third party certified. We are literally one of the only supplement brands with their own ISO/IEC 17025:2017 accreditation.
That's our lab. You can verify our cert on the Perry Johnson website.
https://www.pjlabs.com/search-accredited-organizations
You can search Omnient, or I will just link the cert directly.
https://www.pjview.com/clients/pjl/viewcert.cfm?certnumber=24407
So our lab is 3rd party certified. Moreover, we also still work with a half dozen or so other 3rd party ISO certified labs. Other labs even send us samples to test for them! Don't listen to this narrative started by our competitors that we don't do 3rd party testing. I spend more money on 3rd party testing than any of them, ON TOP of the almost ten million dollars I have spent building a world class analytical testing lab of my own. The idea that our competitors are even within the same league we are in with lab testing and quality control is asinine. They make faulty arguments and muddy the waters because they don't have the capabilities we do. They try to confuse consumers and plant conspiracies because they don't have the intellectual or scientific
Regarding QR codes on the products, yes I have thought about that. The main limitation is our Ecommerce platform Bigcommerce, and the features it allows us. There's really no way to natively do it the way we want it without hosting it on a different server. However, we are working with some developers now that do know how to code it in the back end of Bigcommerce, so that is a project we are working on. It has more been a technical limitation than anything.
What do you mean ethics and deceptive selling practices? My ethics are that if you are going to sell products to consumers, that you need to do everything scientifically needed to validate and verify your claims BEFORE you sell them. Our competition doesn't like that, because they are inept and morally bankrupt, and find it much easier to just lie and sell things without proper lab testing and quality control. I am a lightning rod in this industry because I call out the pieces of shit who are scamming consumers, so they lash out at me and start conspiracies. All I ask is that brands properly test their products to ensure what they are selling is what they claim it to be. That's not a big ask. As a consumer, you should care that the products you are putting into your body are what the vendors selling them claim them to be. It's insane we even need to have this conversation! Of course products should be what they claim to be! It shouldn't even be a controversial topic. However, it is easier for people to make up lies about me than to actually take accountability for their shitty practices. Yes, I have toned it down. However, that's not because our competition has gotten better. Ohh no, they have gotten worse! It's because I was getting so many death threats, personal attacks, hacking attempts, and all manner of crazy shit by the bad actors in this industry. I toned my rhetoric down because the terrorists won. They attacked me enough to get me to back off on my public shining of the light on their shitty business practices. Ohh, and the claims of us shilling? I wish I was the bad actor they say I am! I wish I did all the things they say I do, because it would be much easier for me if I did. However, I am not a human piece of garbage like they are, and I value my integrity and honesty.