Comment · Thu, February 10, 2022 · ND Owner
Very dissatisfied with ND's reship policy
Original post in this thread
Mental-Ad-40 · 39 points
EDIT: This was resolved to more than my satisfaction really quickly. The main problem wasn't their policy, it was miscommunication with the support staff.
I made a big order on Black Friday, which got held up in customs due to ND not including an invoice. It's now on the way back to ND. The package includes several racetams that are now sold out, so I naturally asked ND to re-send my package when they get it back.
However, support tells me that they won't re-send it, because "customer support does not handle returned items as they are assessed by quality control". They instead ask me to re-order, which leaves me without the racetams. I think that's really lazy - I made a good faith purchase which they can still fulfill, but they won't bother. Instead, I guess they are going to re-sell the single racetam powders to one other customer?
To add insult to injury, I planned carefully to get the 20% discount on Black Friday, and now they are offering me as "compensation" a 10% coupon so that I can buy back what I already bought, this time at a higher price. It's literally a negative compensation for having to wait 4 months for my products due to a mistake on ND's side.
What they were answering
Mental-Ad-40 · 5 points
Helvetes drittsekker.
Well okay - looking at the bright side, maybe I dodged a bullet with this whole situation. If I can reorder with the same discount without the racetams, and maybe with some other in-stock products instead, then I'm more than happy.
u/MisterYouAreSoDumb · ND Owner
Er opprørende å se på.
I am going to PM you a 20% off code to use. I'll also put an extra $20 store credit on your account for the hassle.