Comment · Mon, May 10, 2021 · ND Owner
Wrong address on my packages
Original post in this thread
Global_Key3917 · 5 points
Not sure if it's a problem specific to my location/address (apartment complex in UK) but it has happened on every single order I've made. My packages get sent back as they only have my name, street and postcode on it but no apartment number, house name or my phone number. It's frustrating cause it's a 2 week long shipment and then after it gets sent back I have to through the usual jazz with support, provide evidence and then wait another 2 weeks. It also increases the chances of getting a custom fee or parcel seized/lost. I have noted that this is a recurring problem to support but nothing seems to have changed. After they re-send it it seems to arrive fine.
This has happened again today but I got hold of the package by waving the parcel delivery guy down as he was leaving the street because I was expecting this would happen. It's really strange as the order summary inside the package contains the correct full address + my phone number just as I typed it in, however the outside on is completely different (seems almost as if somebody would type in only the postcode and grab the street name, leaving out the rest).
Not sure if this is just an unlucky streak or my peculiar addre…
What they were answering
Global_Key3917 · 2 points
Order #1194025 was this last one. Another one that this happened on was #1012091. Makes sense, I found it strange, when it first happend, how the Shipping/Billing Address columns that I would get in the email with order comfirmation would be correct but then the tracking would come up as "could not deliver - bad address". I think printing it the same way I've entered it would be the best option as I know what the local postman expects to see in order to deliver it to me.
Thanks for the swift reply though, I appreciate the top quality products and customer support you're providing. All the best.
u/MisterYouAreSoDumb · ND Owner
Okay, so my team manually changed your address to the one you specified, which should lock it to that. We will see once you place another order if it changes. We also put a flag on your account to check the address, so my warehouse team will see that flag and make sure the manual change stuck.