Comment · Wed, July 8, 2020 · ND Owner
Question about a specific order
Original post in this thread
National-Spite · 3 points
Last time I was here there was a user who worked for the company who was awesome and helped me with my order. This was in March. I think it was like SirDon'tBeSoDumb or something. I'm sorry, I'm sure that's off.
Anyway, that account was really helpful so I'm hoping he's still around, not sure how it works here exactly. My question is about Order #921790
I placed the order at 5:02 EST(3:02 AZ time) I thought I had another hour for same day free shipping. However when i started to check out, an ominous countdown clock said I had 27 seconds. Obviously, I didn't make it. Don't know if the 4 PM time changed, or maybe it's different for some items. Either way, I was 2 minutes late. I would just really REALLY appreciate it if you can work some magic and get this out today, that way i get it Thursday(With Fed Ex I always get it the day after next) It would help me out a great deal. And next time I'll order in the morning and won't cut it close. Partly it's my fault, i tend to procrastinate, whether it be waiting for the last hour to order or waiting till I'm out to re-order.
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What they were answering
wippstar · 3 points
ive ordered after the cutofff time a once or twice and it was still shipped the same day. love ND
u/MisterYouAreSoDumb · ND Owner
My team is really good at getting out as many packages as they can that day. We have to set a cutoff that gives them some padding time for unforeseen circumstances, but most of the days they get packages out even after cutoff. They know my mandate is to get orders out as fast as humanly possible, and they are very good at their jobs. I am very proud of how well they have grown and stepped up to the challenge!