How has shipping to Norway been?

Comment · Wed, April 22, 2020 · 2 pts

We have a bunch of Norwegian customers. I just looked up our most recent orders, and they all got there. It seems to be taking around 15 days to get delivered. I don't see any recent orders that were sent back or seized.

Comment · Wed, April 22, 2020 · 2 pts

What's your order number? I can look into the details. 15 days is the average. So some are quicker, and some are slower. That includes customs clearance time. If Norway doesn't like something, they send it back to us. T

Comment · Wed, April 22, 2020 · 2 pts

Ohh wow, that's a big order. That's likely why it was stopped. They are probably trying to assess import duties on it. Norway recently changed their laws, and we are going to have to start collecting VAT on behalf of Nor

Comment · Wed, April 22, 2020 · 2 pts

Well let us check on things first. The new law Norway passed changed everything. So how we have done it since 2013 doesn't really apply anymore.

Comment · Wed, April 22, 2020 · 2 pts

Okay, so it looks like we are exempt from the new rules, since we are dietary supplements. So we do NOT have to collect VAT on behalf of Norway. However, we did find information saying that orders over 3,000 NOK would be

Comment · Thu, April 23, 2020 · 2 pts

My pleasure! Have you heard anything from your customs about it yet? It looks like they will reach out to you if they want to assess VAT/import duties.

Comment · Thu, April 23, 2020 · 2 pts

Your package says: >Preparation for customs clearance. Shipment is prepared for customs clearance in the destination country/destination area. So it may just be a delay in your customs processing due to COVID-19. You w

Comment · Thu, April 23, 2020 · 2 pts

Aftership isn't the best. Sometimes it is accurate, while other times it isn't. I try to use the actual local tracking numbers for the specific countries instead, as they are more accurate. Some countries don't even send

Comment · Tue, May 5, 2020 · 2 pts

Yeah, it is probably for the import duties. We confirmed they are still asking the customers for that. Luckily supplements are treated as foodstuffs there, so the import duties are less than other goods.

Comment · Fri, May 8, 2020 · 2 pts

I've been talking about it with my team. Yes, send an email to support so that we can track it there. However, they are already aware of it, and are determining what next to do. We've shipped 150 orders to Norway in th

Comment · Fri, May 8, 2020 · 2 pts

No pattern that we can see. Many racetam orders have gotten through just fine. So not sure why your order specifically was turned away. Seems random to us.

Comment · Tue, May 12, 2020 · 2 pts

Yeah, we can do that. I will have my team set that up.

Comment · Tue, May 12, 2020 · 2 pts

It looks like my team was going to give you store credit for the cost of the products minus the 3 items, so you could place another order for those now. Then give the credit for other 3 items once the package is back. Ef

Comment · Tue, May 12, 2020 · 2 pts

I just spoke to them, and I think I know what the issue is. They were waiting for the tracking to show it was for sure coming back to us, not for it to actually come back to us. I looked at your tracking, and it still ju

Comment · Tue, May 12, 2020 · 2 pts

Yeah, get confirmation on what they are doing. Once we know it is coming back, we can immediately credit you to place another order without the 3 items they got weird over.

Comment · Tue, May 19, 2020 · 4 pts

WTF?!? Nothing you ordered is even on that list!!! Could have substances not on the label? Fuck them! What kind of idiotic statement is that?!? Anything could by that leap in speculation! "Ohh, this Toyota could actual

Comment · Tue, May 19, 2020 · 3 pts

You won't be out. We'll get you taken care of either way. So don't worry about that. It's just ridiculous that they singled you out for no reason, and now their own damn list doesn't even contain the things they were say

Comment · Thu, June 4, 2020 · 2 pts

Jesus... Sorry about that! We are having similar issues with raw material shipments in to us. They have been holding thousands of kilos of stuff for us for months. US Customs is saying they are not allowing it because "i

Comment · Fri, June 5, 2020 · 3 pts

Let me know what they eventually send and destroy. We will credit you for the shit they destroy. There are really cool plant extracts out there! We are having a lot of fun doing really potent and new extracts. Some of t

Comment · Sat, June 6, 2020 · 1 pts

Yeah, we can do that. How about I just give you store credit right now for it. Then if they clear it, you can square up with us after. Does that work?

Comment · Sat, June 6, 2020 · 1 pts

Okay, done. Just keep me updated on what happens, and we can get it worked out.

Comment · Sun, June 7, 2020 · 1 pts

My pleasure! Sounds like a plan!

Comment · Thu, June 11, 2020 · 1 pts

Jesus! That's fucking ridiculous! Can your government just destroy items like that? Like the scale? That's not even a supplement. It's an electronic scale that certainly does not fall within "substances that are consider

Comment · Fri, June 12, 2020 · 1 pts

I wonder if they are legally allowed to, or if they are just doing it and expecting nobody will go after them for it?

Comment · Mon, June 15, 2020 · 2 pts

Well that would be better! Destroying everything seems like such a waste!