Comment · Thu, May 7, 2020
Sleep Support w/ Zinc issues
Original post in this thread
klausvonespy · 7 points
/u/MisterYouAreSoDumb - I ordered ND Sleep Support with Zinc off of Amazon on Saturday. Amazon showed the old bottle with zinc so I assumed you still had it. It arrived yesterday (Wednesday) and it's the new formula (as far as I can tell as it has no mention of zinc on the label). I contacted support on Wednesday and they told me the old formula was gone and that I could return what I had.
So I get another Sleep Support email a few minutes ago and it still has the verbiage and link to Amazon for the old formula. Are you truly sold out of the zinc formula or am I getting the run-around from your staff?
What they were answering
klausvonespy · 6 points
Thanks for the response! And it's interesting to know why things happened so I appreciate your explanation.
u/MisterYouAreSoDumb
My pleasure! We try to make everything go smoothly, but sometimes things don't always work out. My entire support team has been working from home for months now. So keeping everyone on exactly the same page has been a challenge. Sorry again for the confusion!