Comment · Tue, January 28, 2020
Love this company, but...
Original post in this thread
uberbrau · 17 points
I placed an order last week and opted for FedEx overnight delivery. Very pricey, but I needed the product in time for a grueling weekend of overnight overtime. FedEx had mechanical problems and my shipment was delayed until Monday (Friday was the promised delivery date). I spent the weekend talking with several FedEx representatives, and they promised a refund, but I had to go thru the vendor. I emailed the support team and was only offered a 25% of shipping cost store credit, when I know FedEx had offered me a full refund.
I'm sorry, but that's a little insulting.
What they were answering
Direct reply to the original post — see the thread post above.
u/MisterYouAreSoDumb
Don't worry, I'll get you a refund for the entire shipping cost. My support team should have offered that at the start. I will look into who handled it and get it taken care of. The 25% thing is for non-guaranteed shipping methods that customers feel didn't get there quickly enough, not for guaranteed shipping methods where the carrier just flat out screwed up. I apologize for the frustration. Just know that's not our policy. This was a screw-up from someone on my support team. I will make sure it is taken care of.