Comment · Mon, October 15, 2018
Issue with an order I made with nootropicsdepot
Original post in this thread
vivi9090 · 2 points
Order 1 : #499795
CJ481716369US
Noopept and Fasco
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Order 2 #418047
GM555342478000026043
Fasco
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Hi. I have recently made two orders and I have some concerns to raise with both orders. The first order (499795) was free shipping but it has yet to arrive and has been stagnating since 04/Oct when I checked the tracking no. From what I understand it has the wrong address but im in limbo as I don't know where you sent the parcel. Which address did you use?! This was a very expensive purchase and its causing me a lot of stress
The second Order was returned to a local depot of mine as the address did not possess my door number. This one I have taken steps to resolve as the tracking info informed me that there was an incorrect address on the parcel. I contacted Parcel Force who will organise a redelivery. Im assuming you got the address wrong on my first order. Perhaps you didnt include the door number? I know i wrote the addresses perfect as i reviewed my order with care before i made it.
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What they were answering
Direct reply to the original post — see the thread post above.
u/MisterYouAreSoDumb
Sorry for the issues. Don't worry, we'll get it taken care of either way.
I just looked at your orders, and the 499795 order did not have a house number on it. It was just the street. Our system takes exactly what you input on the site and creates the label using it. We don't modify or change anything that the customer inputs, unless we are reached out to by the customer before it ships. The 496084 order did have the house number on it, though. That was the earlier order you placed . Your 418047 order also had the house number on it, which was delivered back in May. So it was only the 499795 order that the house number was left off.
I will have our support team reach out to you via email to get this taken care of. Don't worry, we'll get your your order. We can reship if necessary.