Comment · Tue, March 28, 2017
ND will not respond
Original post in this thread
underground_crane · 0 points
After 3 weeks I still have not received my order in Australia. They gave me a local tracking number but Auspost has no record of it so it's either a typo or...I don't know. They will not respond to my emails. Is there customer service usually this bad?
What they were answering
Direct reply to the original post — see the thread post above.
u/MisterYouAreSoDumb
You emailed us yesterday, on a Sunday. My team responded to you today. Please give us a reasonable time to respond; especially on a Monday. We have a massive amount of support requests at the moment, due to an influx in new customers and our card processing being down. Also, one of my support team called in sick today. So that makes our already super busy Mondays even harder. We will always get to you, though. Just try to be patient with us while we increase our staff to be able to handle the increase in orders.