Comment · Mon, February 20, 2017
Does anyone know how to get in contact with the owner? I've tried emailing and no response. It hasn't been that long at all but it's a major matter that needs to be addressed today. Thanks
What they were answering
Direct reply to the original post in this thread.
u/MisterYouAreSoDumb
My team is off on Sundays. Also, today was President's day. So my warehouse team only worked a half day to get UPS orders out. USPS is closed today, so we are as well. A couple of my support personnel log in to make sure no UPS orders need to be cancelled or changed, but most of the support requests will be addressed first thing tomorrow morning.
We are far from a one man band. We have over 40 employees now, and more support tickets than you can imagine. We have processes and systems in place to respond to those support requests in the most efficient way possible. However, we cannot be online 24/7. It's also very unreasonable to expect we just stop accepting orders when our support team is not in the office. That's not how Ecommerce works. We're a lot bigger now, but we are far from a multinational corporation like Amazon, that can have around the clock support. Some day, but not today.
My support team will certain take care of you in the morning. If you PM me your order details, I will follow up with them and make sure it gets taken care of.