Original post · Thu, August 12, 2021 · ND Owner
DDOS Attack
Company Post
u/MisterYouAreSoDumb · ND Owner
Yesterday we were hit with an extremely sophisticated DDOS attack. This group of people was able to get around multiple DDOS protection systems that were in place. We were down for over for over 4 hours, and everything we did to counteract them was immediately sidestepped. We would cut off access from all IPs in the countries we were getting requests from (like Russia, China, and Brazil) and their systems would automatically shift to other countries within seconds (like Pakistan, Ukraine, Saudi Arabia, and Syria). To stop our server from being overloaded by the attack, we had to put Cloudflare bot checking in place on the site, so you may notice a Cloudflare message pop up when you try to load our site at the moment. That is a JavaScript that assesses if your traffic is legitimate, or if it is part of the attacking systems. Don't be alarmed. That is just Cloudflare's systems doing a quick check. Furthermore, we had to completely cut off access from IPs in almost every country in the world for a period. We have been slowly removing those restrictions as we are able to. However, if you get a message that you are unable to load the site, that is due to the current attack we are dealing with. We will reenable access from all country's IPs as soon as we are able to without it taking down our server again. As of now we do not know who is behind the attack, but both us and Bigcommerce's technical team are running an investigation. We apologize for any inconvenience this has or may cause, and we hope to be back to normal soon.